tag:blogger.com,1999:blog-2618029197139250711.post99332322679205138..comments2024-03-25T03:02:08.418-07:00Comments on Translation Times: Just Do It: Price DiscriminationJudy Jenner and Dagmar Jennerhttp://www.blogger.com/profile/15991071510108619107noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-2618029197139250711.post-23362298910042742552014-04-06T20:38:39.370-07:002014-04-06T20:38:39.370-07:00@Britta: We competely agree. While it's nice t...@Britta: We competely agree. While it's nice to have some contact information, I think making the client contact the services provider to get a quote is a step that can be saved. It makes for better customer service and a smoother experience for the client, in our humble opinion.<br /><br />@Lukasz: Thanks for reading and for commenting. We like the way you think -- good stuff. We also give discounts to non-profits and even to small start-ups because many of them have something very valuable to contribute to society. And yes, you are spot on with the text unit: it's not used very frequently, and it makes it harder to compare to others' salaries than when you use the hourly rate. We sometimes have to explain that this is an hourly rate on which we have to pay taxes, that we get no paid holidays and benefits, etc. and that we need to provide our own benefits (if that comes up). Most of the time, our clients are fine with our rate. Again, thanks for sharing your thoughts!Judy Jenner and Dagmar Jennerhttps://www.blogger.com/profile/15991071510108619107noreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-27986132138372297502014-04-04T23:49:07.690-07:002014-04-04T23:49:07.690-07:00Hi! I charge agencies less, I charge clients from ...Hi! I charge agencies less, I charge clients from poorer countries less, I charge more for rush and for jobs that need a lot of editing. I consider churches, schools, hospitals, uniformed services and even public authorities more eligible for lower prices than for-profit companies, especially wealthy corporations with limited translation budgets (hire a better CFO).<br /><br />As for the hourly rate, you probably don't want to use it with clients whose staff have higher hourly rates than yours despite having comparable or lower qualifications in their respective fields. That could get them some wrong ideas. Here, text units are convenient because only writers and similar professions use them.Łukasz Gos-Furmankiewiczhttps://www.blogger.com/profile/08918639829529412108noreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-29906549245505664412014-04-03T02:22:14.405-07:002014-04-03T02:22:14.405-07:00Judy: That makes perfect sense. That's why I t...Judy: That makes perfect sense. That's why I took of the category off my website recently as I would find it confusing too to be told to contact the service provider.Britta Weberhttp://www.uebersetzungsagentur-weber.comnoreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-19325298003384095172014-04-03T02:20:38.357-07:002014-04-03T02:20:38.357-07:00@Judy: That makes perfect sense. I once had a cate...@Judy: That makes perfect sense. I once had a category on my website called prices and I said something like "contact me". Recently I took that off my website completely because I find it confusing too.Britta Weberhttp://www.uebersetzungsagentur-weber.comnoreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-55107477725272388492014-03-20T09:18:04.049-07:002014-03-20T09:18:04.049-07:00@Sara: Thanks so much for your comment, Sara. We c...@Sara: Thanks so much for your comment, Sara. We completely agree with you that moving to an hourly rate is the way to go, and we have several clients on an hourly rate as well. The only challenge with that pricing model is that you have to be quite good at forecasting how long a certain project will take you (which most of us are). We are huge proponents of publishing our rates, as they aren't a secret, and price transparency is a good thing, but of course it's a very personal decision. Great discussion topic, isn't it?Judy Jenner and Dagmar Jennerhttps://www.blogger.com/profile/15991071510108619107noreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-33835655540192154222014-03-20T09:16:07.498-07:002014-03-20T09:16:07.498-07:00@Britta: Thanks for your insightful comment. Perso...@Britta: Thanks for your insightful comment. Personally, we publish a range of prices, which has served us well. In all these years, no one has actually ever come back to complain that he/she did not get the lower rate (of the range), as we usually detail exactly why we are charging the particular rate (complexity of document, etc.) We consider publishing our rate a service to our clients, as it will save them time and give them a ballpark idea of how much the project will cost, which we think is comforting. We are consumers, too, and nothing ticks us off more than going on a website looking for a rate for say, lawn services, and under "quotes" it will say --> please call. We never call. :)Judy Jenner and Dagmar Jennerhttps://www.blogger.com/profile/15991071510108619107noreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-70596055650471688092014-03-19T01:08:44.990-07:002014-03-19T01:08:44.990-07:00Still not sure how I feel about this! I am current...Still not sure how I feel about this! I am currently moving those last few clients away from a per-word rate to a per-deliverable flat fee as I feel it is more consistent with the "translation as a non-commodity" view and aligns more closely with the level of service I provide. I try to boil things down to the number of days I'll spend on a project and make sure the income billed equals at least my target income per day. So I guess the differentiated pricing is built in because each project is inherently different! But how to publish those rates? For now, I don't. I have toyed with the idea of giving several "typical" project descriptions and the budget, but have never made the leap. Sara Freitashttp://www.lamarmitedutraducteur.com/noreply@blogger.comtag:blogger.com,1999:blog-2618029197139250711.post-60485035135382804122014-03-18T23:57:01.333-07:002014-03-18T23:57:01.333-07:00I totally agree with you on price discrimination. ...I totally agree with you on price discrimination. I use it myself in my daily business as well.<br /><br />However, I'm still not sure about publishing my prices. Would customers not insist on the price I publish and would it not be hard to offer different prices? Or would you suggest to publish a price range stating that the actual price depends on the quality of the text?Britta Weberhttp://www.uebersetzungsagentur-weber.comnoreply@blogger.com