Almost ten years ago, we sent an invoice to a fantastic client (still a client, actually). It was for a small project and we sent the invoice via e-mail. A day or so later, the client got back to us and very sweetly pointed out that:
- The invoice contained another company's contact information
- The invoice referenced the wrong project
- The invoice thus had the incorrect amount due on it
Ouch. As you might imagine, we were working, in the early days, without an accounting invoicing system and had used a previous invoice (we had simply Word templates back in) and had thought we had substituted the information. Obviously, we had not done so correctly. That was the last time we issued an invoice without a database that keeps track of quotes, invoices and project information. We thoroughly researched many options and ended up purchasing TranslationOffice 3000, which we love (a review will be forthcoming). Our client was not mad at all, but we were beyond mortified. We apologized quickly and sent the correct invoice. We never did make the same mistake again.
Would you be willing to share your favorite mistake with us and our readers?