|It's all about the money. Or is it?|
Client: Hi Judy, thanks for the holiday chocolates. I am eating them right now. No calories, right? Just like you said on the card?
Judy: You got it! No calories. Happy holidays. What can I do for you?
Client (making munching sounds): Oh, you know, we are a pretty big client of yours.
Judy (stomach dropping, quick to answer): Of course you are! We are so grateful for your business. That's why you get chocolates.
Client: Glad to hear. We think you are awesome, too, but we really have to talk about what we are spending with Twin Translations.
Judy (fearing the worst): Sure. Looks like you are working on your 2013 budget. Is it tight?
Client: Yes, I am working on the budget. It's taking forever. What do you mean by tight?
Judy (telling herself to grab the bull by the horns): Well, I mentioned the tight budget because you are calling a vendor to get a lower rate.
Client (laughing): Oh, I am sorry. You misunderstood! I was just reviewing the rates of what we pay for services that I think are essential to our business, and I don't think you make enough. We would like to pay you some more. So have a look at our current contract and change the number on the per-word rate.
Judy (cannot believe her good luck): Oh wow, yes, of course. I am sorry, I almost fell out of my chair. I thought you would be asking me to lower our rates. And yes, certainly, I will adjust the rate and send the contract back to you.
Client: Great. Just come up with a new number that you feel comfortable with and send it my way. Happy holidays!
Judy: Thank you so much, will do. Happy holidays to you as well. It's a pleasure to do business with you.
Client: By the way -- I just recommended you to a friend. I told her you guys were great, professional and very affordable!
Judy (baffled): Thanks so much for the referral. We really appreciate it. Have a great day!
Client: Talk to you soon.
1) Christmas miracles do happen.
2) Things aren't always what they seem.
3) It's important to hear people out.
4) We've been called a lot of things, but never affordable.
5) Looks like we've done a good job at convincing our client of our value.
6) We should raise our prices across the board.
7) We have the world's best clients.
We'd love to hear your thoughts, dear readers!