A few weeks ago, Judy had just sat down to eat her all-organic kale salad when she got a call (of course, fork was in mid-air). It was a frantic client, asking if she could come interpret at a deposition. Now. Always eager to help a client, Judy left the kale salad sitting on the table, threw her hair into a less-than-perfect ponytail, changed from yoga pants into a suit, put on lipstick in the car and drove the 3 miles to the client's office. Time elapsed between phone call and arrival: 13 minutes. Not bad. Lunch was a bag of chips in the car. The client was truly stunned that Judy showed up so quickly (living down the street and being familiar with the law firm helps), and was very grateful. For this project, the court reporting firm hired Judy, and these guys are really, really nice.
We found out how nice they are when they paid their invoice within a few days and also included a Starbucks gift certificate with a handwritten note thanking Judy for her assistance. How nice is that? We are grateful to have wonderful clients who go above and beyond -- we would have been happy with just the check, but the small gift certificate is a truly lovely gesture.
What's the nicest thing a client has done for you? We'd love to hear about it!