|Perhaps Judy needs new glasses.|
Just like every other business professional, we occasionally make mistakes. We don't make too many mistakes, otherwise we wouldn't be in business, but every once in a while, we make a mistake that's so mortifying that we can't help but share it with all of you -- for both entertainment and learning purposes. Read on for the most recent error (all identifying details have been changed).
A week or so ago, Judy was working on preparing two quotes for personal document translations for two different clients. One was a divorce decree and one was a university diploma. To save some time, Judy used one quote that she generated using TranslationOffice 3000 and simply replaced the key terms (bad idea!), including the client's name. Judy quickly sent off both quotes and waited for the customers to respond. One of them did respond very quickly, and he wasn't happy (understandably so).
The customer, who is completely lovely, said, basically, that he didn't really speak any Spanish, but that he was quite certain the document he needed translated for his client (he was a lawyer) was a university degree and not a divorce decree, as his client was happily married. You guessed it -- Judy did not replace that essential term when she sent the quote. We usually have a section that defines the project to be undertaken, and on this potential client's quote, it read: "Translation of a three-page divorce decree from Spanish into German." Well, this customer had submitted a one-page university diploma to us. Needless to say, we were mortified and apologized to the client. Judy sent this to Dagy: "Completely my fault. I am fully responsible for this error -- no excuses. We really don't deserve to get this project."
We told the customer that we certainly didn't think that we deserved his business, but turns out he told us that he appreciated our obvious remorse and contracted with us for this small project anyway. We are extremely grateful to have understanding customers.
What about you, dear colleagues? Have you made a mistake that you would be willing to share? Please do so by leaving a comment.