Entrepreneurship in any line of business is all about referrals and reputation. To succeed in our profession, it is extremely important to develop a solid reputation as a trustworthy, professional translation services provider who has, first and foremost, integrity.
It's overused and sounds trite, but it really is true that your character shows when no one is looking. Our your business integrity, in this case.
One of our new clients in Germany, with whom we have a great working relationship , transferred the payment for our services to Dagmar's account in Vienna, as is customary in Europe. Upon closer examination of the online checking account activity, we saw the following:
Two payments for the same project? No, one is enough. It's a large company, so it's quite possible that this billing snafu would go unnoticed. However, we cannot and will not accept more money than we have rightfully earned. Thus, we contacted our client, told them about their accounting mistake, and asked them to reverse the second transfer. Without a doubt, it's the right thing to do.