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LANGUAGE ACCESS SERVICES ASSISTANT
|Department:||LANGUAGE ACCESS SERVICES|
|Hours:||Variable days and schedule, 8-hour shifts|
- Assists coordination with Language Access Services (LAS), including in-house Medical Interpreters, Deaf and Hard of Hearing (DHH) interpreters, telephonic interpreting, remote video interpreting, and written translation system-wide.Assists organization with continuing education of LAS staff; coaches, mentors and develops the skills of LAS staff.
- Provides training to providers and staff, including new employees, on the procedure for requesting interpreters and written translation, as well as on methods for working effectively with an interpreter.
- Follows National Council on Interpreting in HealthCare (NCIHC) Code of Ethics and California Healthcare Interpreting Association (CHIA) standards; ensures services are consistent with the standards of BMH and JCAHO and other regulatory bodies.
- Assists and monitors the interpreter productivity and tracking system.
- Serves as back up for interpreters/translators when necessary.
- Works collaboratively with other Barton University administrative staff and other stakeholders to coordinate the content and scheduling of LAS courses, services and programs; utilizes support services and operates within budget parameters.
- Reports to the Director of Education/LAS Coordinator.
- High School Degree or equivalent. Bachelor’s degree in nursing, business, education, social work, sociology or related field preferred
- Computer literate: Excel, Outlook, Word, PowerPoint.
- Bilingual, bicultural, 40 hour medical interpreting course certificate preferred. National Certification for Medical Interpreter highly recommended or ability to obtain within one year.
- Sufficient computer skills as are required to complete an online application and the pre-employment/annual Net Learning requirements
- In compliance with patient safety standards, must be able to effectively communicate in English; Bilingual abilities preferre
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position without compromising services.
- Prolonged, extensive or considerable standing/walking/sitting
- Considerable reaching, stooping, bending, kneeling, crouching
- Must be able to lift a minimum of 25 lbs.
- Routine Office/Administrative conditions
- Contact with patients and guests under a wide variety of circumstances
- Potential for exposure to the risk of infections and bloodborne and contagious diseases
- Subject to varying and unpredictable situations, including the handling of emergency or crisis situations
- Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands
- (1) High School Diploma or equivalent
- Minimum 2+ Years Relevant Experience Required